About Company
Are you a detail-oriented professional with a knack for numbers and a calm demeanor under pressure? Hiring.zycto is actively seeking a Night Auditor to join a premier hotel partner nestled near the picturesque Bluffer’s Park. We specialize in connecting top talent with exceptional opportunities in the hospitality sector. Our partner hotels value meticulousness, guest satisfaction, and a seamless operational flow, especially during overnight hours. Join a team where your keen eye and commitment to accuracy ensure a smooth start to every guest’s day, contributing significantly to our reputation for excellence. We offer a supportive environment focused on your professional growth.
Job Description
Hiring.zycto is thrilled to partner with a distinguished hotel, a beacon of hospitality located conveniently near Bluffer’s Park in Toronto, to find a dedicated and meticulous Night Auditor. This pivotal full-time role operates during the overnight shift, serving as the heartbeat of our financial operations and the silent guardian of guest satisfaction when the city sleeps. As a Night Auditor, you are more than just a number cruncher; you are the final touchpoint for departing guests, the first welcoming face for early arrivals, and the critical link ensuring all financial transactions from the day are accurately reconciled.
Your evenings will be spent ensuring the smooth closing of the business day, balancing all accounts, and generating comprehensive reports that inform management decisions. This position demands exceptional attention to detail, a strong grasp of accounting principles, and the ability to operate Property Management Systems (PMS) efficiently. You’ll handle late check-ins and early check-outs, address guest inquiries, and resolve any overnight issues that may arise, always maintaining a calm, professional, and friendly demeanor. Beyond the numbers, you’ll be instrumental in maintaining the security and integrity of the hotel premises, performing routine walks and monitoring surveillance systems.
This role offers a unique opportunity to work autonomously while being an indispensable part of a larger team. If you thrive in a quiet, focused environment, possess excellent problem-solving skills, and are committed to upholding the highest standards of accuracy and guest service, we encourage you to apply. Join us and contribute to an environment where every detail matters, and every night brings new opportunities to excel in the world of hospitality. Your dedication ensures that our guests wake up to a perfectly reconciled and seamlessly prepared hotel, ready for another day of exceptional service.
Key Responsibilities
- Perform daily audit and reconciliation of all hotel financial transactions, including front office, food and beverage, and other revenue centers.
- Verify and balance all cash, credit card, and direct billing accounts.
- Process guest check-ins and check-outs efficiently and courteously during late-night and early-morning hours.
- Prepare and distribute daily reports, including revenue summaries, occupancy statistics, and audit variances, to relevant departments.
- Handle guest inquiries, requests, and resolve complaints or issues promptly and professionally.
- Monitor hotel security, conduct property walks, and ensure the safety and comfort of all guests and staff.
- Set up wake-up calls and provide information on hotel services and local attractions.
- Maintain a clean and organized front desk area.
- Respond to emergencies, such as fire alarms or medical incidents, following established hotel procedures.
Required Skills
- Minimum of 1-2 years of experience in a hotel front office or a similar accounting/auditing role.
- Strong proficiency in Property Management Systems (PMS), preferably Opera or similar.
- Excellent mathematical and accounting skills with a keen eye for detail and accuracy.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to work independently and make sound decisions in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High school diploma or equivalent; post-secondary education in Hospitality or Accounting is an asset.
- Must be able to work overnight shifts, weekends, and holidays.
Preferred Qualifications
- Previous experience as a Night Auditor in a full-service hotel.
- Certificate or diploma in Hospitality Management or Accounting.
- Familiarity with local attractions and amenities in the Toronto area.
- Second language proficiency is an advantage.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Employee discounts on hotel stays and services.
- Comprehensive health and dental benefits.
- Paid time off and holiday pay.
- Supportive and collaborative work environment.
- Meals provided during shift.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your experience in hotel operations, accounting, and customer service. We thank all applicants for their interest; however, only those selected for an interview will be contacted.