About Company
Seeking a dynamic environment where your technical prowess makes a tangible difference? Hiring.zycto is a rapidly expanding tech innovator committed to empowering its global workforce. We are building a diverse and inclusive team, recognizing that varied perspectives fuel our cutting-edge solutions. For an IT Support Specialist, this means joining a supportive ecosystem where continuous learning and professional growth are not just encouraged, but integral to our success. We value problem-solvers who thrive on tackling challenges and making an immediate impact on our operational efficiency. Your expertise will be vital in maintaining our seamless technological backbone.
Job Description
Are you an adaptable IT Support Specialist looking for an exciting opportunity to advance your career in a vibrant, technology-driven environment? Hiring.zycto is actively seeking a dedicated and skilled IT Support Specialist to join our growing team in Newtonbrook West, Toronto. We are proud to offer visa sponsorship for exceptional international talent, recognizing the invaluable contributions that a diverse global workforce brings to our innovative culture.
In this pivotal role, you will be the first line of defense for our employees, ensuring seamless day-to-day operations by providing exceptional technical support. Your expertise will directly contribute to our team’s productivity and overall satisfaction, making a tangible impact on our success. We’re looking for someone who thrives on problem-solving, possesses a strong customer-service ethic, and is eager to learn and grow within a fast-paced environment.
As an IT Support Specialist at Hiring.zycto, you will be responsible for diagnosing and resolving a wide array of technical issues, from hardware malfunctions to software glitches and network connectivity challenges. You’ll be instrumental in setting up new workstations, managing user accounts, and educating staff on IT best practices to prevent future issues. This isn’t just about fixing problems; it’s about proactively maintaining a robust IT infrastructure and ensuring our employees have the tools they need to excel.
We believe in empowering our employees with the latest technology and providing avenues for continuous professional development. You will have opportunities to work with cutting-edge systems, learn new skills, and contribute to larger IT projects that shape our technological future. Hiring.zycto is a place where your dedication to technical excellence and passion for helping others will be recognized and rewarded. If you are passionate about technology, possess excellent communication skills, and are ready to contribute to a collaborative and inclusive team, we encourage you to apply.
Key Responsibilities
- Provide first and second-tier technical support to end-users via phone, email, and in-person.
- Troubleshoot, diagnose, and resolve hardware and software issues for desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems (Windows, macOS), applications, and peripheral equipment.
- Manage user accounts, permissions, and access rights across various systems and platforms.
- Assist with basic network connectivity issues, including Wi-Fi, VPN, and LAN problems.
- Document technical solutions, procedures, and maintain accurate IT asset inventory records.
- Educate users on IT best practices and security protocols.
- Participate in IT projects, including system upgrades, migrations, and new technology rollouts.
- Monitor IT systems and infrastructure to ensure optimal performance and uptime.
- Collaborate with senior IT staff on complex technical challenges and initiatives.
Required Skills
- Proven experience (2+ years) in an IT Support or Help Desk role.
- Strong knowledge of Microsoft Windows and macOS operating systems.
- Proficiency in supporting Microsoft 365 applications (Outlook, Word, Excel, Teams, SharePoint).
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Demonstrated ability to troubleshoot hardware and software issues effectively.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Exceptional customer service orientation and interpersonal skills.
Preferred Qualifications
- ITIL Foundation certification.
- Experience with IT service management (ITSM) tools like Jira Service Desk or ServiceNow.
- Knowledge of scripting languages (e.g., PowerShell, Bash) for automation.
- Experience supporting cloud environments (e.g., Azure AD, AWS).
- Relevant certifications (e.g., CompTIA A+, Network+, Security+).
- Experience supporting Linux environments.
- Fluency in additional languages.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and company holidays.
- Visa sponsorship available for eligible candidates.
- Opportunities for professional development, training, and certifications.
- Modern and collaborative office environment.
- Employee assistance program.
- Regular team-building events and social gatherings.
- Access to cutting-edge technology and tools.
- Opportunities for career advancement within a growing company.
How to Apply
Ready to make an impact? Click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you’re a great fit for Hiring.zycto. Please highlight any experience working in a diverse, international team if applicable. We look forward to hearing from you!