About Company
Are you ready to lead a vibrant team in a bustling cafe environment? Hiring.zycto is not just a recruitment partner; we connect passionate individuals with dynamic opportunities that truly make a difference. We seek to place exceptional talent in roles where innovation, customer satisfaction, and team collaboration are paramount. For a Cafe Team Leader, we offer a pathway to thrive in a supportive setting, ensuring every day brings new chances to hone your leadership skills and contribute to a welcoming community hub.
Job Description
An exciting leadership opportunity for an experienced and passionate individual within a vibrant Kelvinbridge, Glasgow cafe. We seek someone who can inspire a team, deliver exceptional customer service, and ensure the smooth day-to-day operation of our bustling establishment. This role is ideal for a proactive leader eager to develop management skills while maintaining high standards of food and beverage quality. You will be instrumental in creating a positive atmosphere for both customers and team members, upholding our brand values, and contributing to the cafe’s overall success. Your ability to lead by example, problem-solve on the fly, and foster a collaborative environment will be key to thriving in this community-focused establishment.
Key Responsibilities
- Lead and motivate cafe staff, ensuring excellent service delivery.
- Oversee daily operations including opening and closing procedures, cash handling, and inventory management.
- Train new team members and provide ongoing coaching and development.
- Ensure high standards of food safety, hygiene, and presentation are consistently met.
- Handle customer inquiries, feedback, and complaints professionally and efficiently.
- Manage stock levels, place orders, and minimize waste to optimize profitability.
- Support the Cafe Manager in administrative tasks, scheduling, and performance reviews.
- Maintain a clean, organized, and inviting cafe environment.
- Implement promotional activities and drive sales initiatives.
- Uphold company policies and procedures, ensuring compliance at all times.
Required Skills
- Proven leadership and team management experience (2+ years) in a cafe or hospitality setting.
- Exceptional customer service and interpersonal communication skills.
- Strong organizational abilities and meticulous attention to detail.
- Ability to work effectively under pressure in a fast-paced environment.
- Proficiency in POS systems and basic computer skills.
- Thorough knowledge of food safety regulations and hygiene best practices.
- Flexible availability, including weekends and holidays.
Preferred Qualifications
- SVQ in Hospitality or an equivalent vocational qualification.
- First Aid certification.
- Demonstrable experience with barista skills and coffee art.
- A genuine passion for food, coffee, and creating memorable customer experiences.
Perks & Benefits
- Competitive salary and opportunities for performance-based incentives.
- Comprehensive training and professional development programs.
- Generous employee discounts on food and beverages.
- A dynamic, supportive, and inclusive work environment.
- Clear pathways for career progression within the company.
- Generous holiday allowance.
How to Apply
Ready to advance your hospitality career? We encourage you to click on the application link below to submit your comprehensive CV and a concise cover letter detailing your relevant experience and why you are the ideal candidate for this Cafe Team Leader role. We look forward to hearing from passionate individuals who are eager to make a significant impact.