About Company
Imagine a workplace where your daily interactions truly make a difference. Hiring.zycto is actively shaping the future of member engagement, fostering supportive environments where individuals thrive and communities grow. For a Member Services Representative, this means an unparalleled opportunity to directly impact lives, build lasting relationships, and contribute to a vibrant, member-focused culture. We pride ourselves on creating a workplace that values empathy, dedication, and professional growth, making it the perfect launchpad for those passionate about delivering exceptional service. Join a team where your contributions are celebrated, and your career path is nurtured with continuous learning.
Job Description
Are you a highly motivated and customer-focused individual looking for a rewarding part-time opportunity? Hiring.zycto is seeking a dedicated Member Services Representative to join our dynamic team in Humberlea, Toronto. In this crucial role, you will be the first point of contact for our valued members, providing comprehensive support, information, and solutions with professionalism and a friendly demeanor.
This position is perfect for someone who enjoys helping others, possesses excellent communication skills, and thrives in a fast-paced environment. As a Member Services Representative, you will play a vital role in ensuring our members feel valued and understood. You’ll handle inquiries related to memberships, services, products, and general information, always striving to exceed expectations and enhance the member experience. Your day will be diverse, ranging from assisting members over the phone and via email to greeting them in person, processing transactions, and resolving complex issues with a calm and empathetic approach.
We are committed to providing an inclusive and supportive work environment where you can grow both personally and professionally. You’ll receive thorough training to equip you with the knowledge and tools needed to succeed. If you are passionate about service excellence and looking to contribute to a company that values its employees and its community, we encourage you to apply. This part-time role offers flexibility and the chance to become an integral part of our Humberlea team, contributing directly to our mission of outstanding member satisfaction. Join Hiring.zycto and help us build stronger connections, one member at a time.
Key Responsibilities
- Greet members and visitors warmly, providing outstanding in-person service.
- Respond to member inquiries via phone, email, and in-person, providing accurate and timely information.
- Assist members with account management, service activation/deactivation, and general membership questions.
- Process transactions, update member information, and maintain precise records.
- Actively listen to member concerns, identify root causes, and provide effective solutions.
- Educate members on available products, services, and benefits to enhance their experience.
- Collaborate with team members to resolve complex issues and ensure seamless service delivery.
- Maintain a comprehensive understanding of all company policies, procedures, and offerings.
- Contribute to a positive and welcoming atmosphere for all members and colleagues.
Required Skills
- Minimum 1 year of experience in a customer service or member services role.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a genuine desire to help others.
- Proficiency in basic computer applications (MS Office Suite, CRM systems).
- Ability to multitask, prioritize, and manage time effectively in a busy environment.
- Demonstrated problem-solving capabilities and a proactive approach to issue resolution.
- High level of patience, empathy, and professionalism.
Preferred Qualifications
- Post-secondary education in Business Administration, Communications, or a related field.
- Experience with financial services, non-profit, or community-based organizations.
- Bilingualism (English and French, or other relevant languages for the Toronto area).
- Familiarity with specific industry-related software or databases.
- Proven track record of achieving customer satisfaction targets.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Flexible part-time scheduling.
- Comprehensive training and professional development opportunities.
- Supportive and collaborative team environment.
- Opportunities for internal advancement.
- Positive impact within the local community.
- Employee assistance program.
How to Apply
Ready to make a difference? We invite you to apply for this exciting opportunity by clicking on the link below. Please ensure your resume highlights your relevant experience and passion for member service.