About Company
Securing excellence and fostering vibrant community spaces is at the heart of what Hiring.zycto champions. We are a forward-thinking organisation dedicated to creating safe, welcoming, and impeccably managed environments across our diverse portfolio. For a Security Concierge, this means becoming an integral part of a team that values your vigilance, professionalism, and engaging personality. At Hiring.zycto, you’ll find a supportive culture where your proactive approach to safety and customer service is not just recognised but celebrated, empowering you to make a tangible difference in the daily experience of our tenants and visitors.
Job Description
Hiring.zycto is seeking a dedicated and professional Security Concierge to be the welcoming face and watchful eye of our vibrant office lobby in Croxteth, Liverpool. This dual-faceted role is critical to maintaining a secure, friendly, and efficient environment for all employees, clients, and visitors. As the first point of contact, you will embody our commitment to exceptional service and robust security standards.
Your day will involve a dynamic blend of proactive security measures and concierge-level customer assistance. You will be responsible for ensuring the safety and security of the premises by monitoring access, conducting regular patrols, and responding swiftly to any incidents or concerns. Beyond security, you will play a pivotal role in creating a positive first impression, providing courteous assistance, direction, and information to all who enter the building. We are looking for an individual who can seamlessly balance vigilance with an approachable demeanor, making everyone feel safe and valued.
This isn’t just a job; it’s an opportunity to join a team that values your contribution to a smooth-running and secure operation. You’ll be part of a professional environment where your attention to detail, strong communication skills, and ability to handle various situations with calm professionalism are highly appreciated. We are committed to fostering a workplace where safety is paramount, and every individual feels supported. If you possess a keen eye for detail, a commitment to outstanding customer service, and a proactive approach to security, this role offers a chance to grow and contribute significantly to our operational excellence. You will be instrumental in upholding our reputation for a secure and welcoming atmosphere.
Key Responsibilities
- Serve as the primary point of contact for all visitors, providing a warm welcome and professional assistance.
- Manage access control systems, issuing temporary passes, and ensuring only authorised personnel enter the premises.
- Monitor CCTV surveillance cameras and alarm systems to detect and deter security breaches or suspicious activities.
- Conduct regular patrols of the lobby and designated common areas, identifying and reporting any security risks or maintenance issues.
- Respond calmly and effectively to emergencies, including fire alarms, medical incidents, or security threats, following established protocols.
- Maintain accurate records of visitor logs, incidents, and daily activities.
- Provide directions, answer inquiries, and offer general support to tenants and visitors with a helpful and professional attitude.
- Enforce company policies and procedures related to security and visitor management.
- Collaborate closely with facilities management and other internal teams to ensure a cohesive and safe working environment.
- Assist with package deliveries and mail distribution as needed.
Required Skills
- Proven experience in a security or customer service role, preferably within a corporate or hospitality environment.
- Excellent verbal and written communication skills with a professional and articulate manner.
- Strong observational skills and attention to detail.
- Ability to operate CCTV and access control systems.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Customer-centric approach with a polite and helpful disposition.
- Ability to remain calm and effective under pressure, particularly during emergency situations.
- Valid SIA (Security Industry Authority) license (Door Supervisor or Security Guard).
- First Aid at Work certification or willingness to obtain.
Preferred Qualifications
- Previous experience as a concierge or in a similar front-of-house role.
- Knowledge of local area amenities and services.
- Experience with incident reporting software.
- Advanced de-escalation training.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Contribution to a company committed to safety and employee well-being.
- Paid holiday and sick leave.
- Pension scheme contribution.
- Employee assistance program.
How to Apply
We encourage all qualified applicants to click on the link below to apply for this exciting opportunity. Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!