About Company
Do you thrive on uncovering deep user insights that drive product innovation? Hiring.zycto is a dynamic and forward-thinking organization dedicated to crafting intuitive and impactful digital experiences. We believe that truly understanding our users is the bedrock of exceptional design and successful products. Join a collaborative team where your research directly shapes strategic decisions and enhances the lives of millions. We foster a culture of continuous learning and empower our researchers to explore diverse methodologies, ensuring your professional growth aligns with our ambitious goals.
Job Description
Hiring.zycto is seeking a highly skilled and passionate UX Researcher – Professional to join our growing product team in Toronto. In this pivotal role, you will be instrumental in bridging the gap between our users’ needs and our product development efforts, driving a user-centered design approach across various projects. You will be responsible for planning, conducting, analyzing, and reporting on user research activities, contributing significantly to the definition, design, and iteration of our innovative digital products.
As a UX Researcher – Professional, you will champion user empathy throughout the organization, transforming complex user behaviors and motivations into actionable insights. You will work closely with product managers, designers, engineers, and data scientists to identify research opportunities, define key research questions, and select appropriate methodologies to address them. Your expertise will guide product strategy, inform design decisions, and validate solutions through rigorous testing and iterative feedback loops. This role requires a strong understanding of both qualitative and quantitative research methods, excellent communication skills, and the ability to translate research findings into compelling narratives that resonate with stakeholders at all levels. If you are a proactive problem-solver with a meticulous eye for detail and a genuine passion for advocating for the user, we encourage you to apply and help us build the next generation of user-centric products.
Key Responsibilities
- Design and execute comprehensive user research studies (e.g., usability testing, interviews, surveys, field studies, card sorting, tree testing).
- Identify appropriate research methodologies and tools to answer specific product and design questions.
- Recruit and screen participants, ensuring representative samples for various research initiatives.
- Analyze qualitative and quantitative data to uncover user behaviors, motivations, pain points, and needs.
- Synthesize research findings into clear, concise, and actionable recommendations for product and design teams.
- Present research insights and recommendations to stakeholders at all levels, influencing product strategy and design decisions.
- Collaborate closely with product managers, UX/UI designers, engineers, and data analysts throughout the product development lifecycle.
- Maintain and evolve research best practices, contributing to the development of our internal research repository and knowledge sharing.
- Advocate for the user throughout the organization, fostering a user-centric culture.
- Stay current with industry trends, emerging research methods, and tools.
Required Skills
- Minimum of 4 years of experience in UX research or a related field.
- Proven expertise in a wide range of qualitative and quantitative research methodologies.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
- Excellent written and verbal communication skills, including presentation and storytelling abilities.
- Proficiency with user research tools (e.g., UserTesting, Optimal Workshop, Qualtrics, Dovetail, Figma for prototyping).
- Solid understanding of user-centered design principles and product development processes.
- Experience working in an Agile development environment.
- Ability to work independently and collaboratively in a fast-paced team setting.
- Bachelor's degree in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, or a related field.
Preferred Qualifications
- Master's degree or PhD in a relevant field.
- Experience with A/B testing and experimentation design.
- Familiarity with data analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude).
- Experience mentoring junior researchers.
- Portfolio demonstrating a strong understanding of UX research methodologies and impact on product outcomes.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible work arrangements.
- Opportunities for professional development and continuous learning.
- Matching RRSP contributions.
- Access to cutting-edge tools and technologies.
- Collaborative and inclusive company culture.
- Modern office space with amenities.
- Team-building events and social activities.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Hiring.zycto. Please ensure your application highlights your experience with various UX research methodologies and your impact on product development.
