About Company
Are you driven by innovation in mobile technology? At Hiring.zycto, we believe in empowering our teams to shape the future of digital connectivity. We are a dynamic, forward-thinking organization dedicated to delivering cutting-edge solutions across various sectors. For a Mobile Device Specialist, this means an environment rich with diverse challenges, continuous learning, and direct impact on our operational efficiency. We foster a collaborative culture where your expertise in device management and support is highly valued and directly contributes to our success. Join us and evolve with the technology you love.
Job Description
Hiring.zycto is on the lookout for a talented and dedicated Mobile Device Specialist – IT to join our vibrant team in Parkwoods, Toronto. In this crucial role, you will be the cornerstone of our mobile ecosystem, responsible for the entire lifecycle management of company-issued mobile devices, including smartphones, tablets, and other portable IT assets. Your expertise will ensure our employees remain connected and productive, leveraging the latest mobile technologies securely and efficiently across all departments. This is not just a support role; it’s an opportunity to shape our mobile strategy and directly contribute to the technological backbone of our organization.
This position demands a proactive individual with a deep understanding of mobile operating systems (iOS and Android), enterprise-grade device management platforms (MDM/EMM), and secure application deployment methodologies. You will not only provide exceptional front-line support for complex mobile issues but also play a significant role in strategic planning, policy implementation, and the continuous improvement of our mobile IT infrastructure. From initial device setup and configuration to troubleshooting intricate network connectivity problems and performing regular security audits, your work will directly impact our daily operations, data integrity, and overall technological agility. You will also be key in facilitating seamless transitions to newer device models and managing software updates to maintain peak performance and security.
You’ll be instrumental in developing and enforcing best practices for mobile device usage, ensuring adherence to corporate data security standards and compliance regulations. This includes meticulous management of our mobile asset inventory, coordinating effectively with external vendors for hardware and software solutions, and staying abreast of emerging mobile technologies to recommend forward-thinking upgrades and enhancements. We are seeking someone who thrives in a fast-paced, dynamic environment, possesses exceptional analytical and problem-solving skills, and communicates effectively and patiently with both highly technical IT peers and non-technical business users. If you’re passionate about mobile technology, dedicated to providing outstanding user experiences, and eager to make a tangible difference in a growing organization, Hiring.zycto offers a stimulating environment where your skills will be challenged, your ideas heard, and your contributions recognized. Join us to help shape the future of mobile productivity and connectivity!
Key Responsibilities
- Manage the full lifecycle of company mobile devices (iOS, Android), including procurement, deployment, configuration, and decommissioning.
- Administer and maintain Mobile Device Management (MDM) platforms (e.g., Intune, Workspace ONE, Jamf Pro) for device enrollment, policy enforcement, and application deployment.
- Provide advanced technical support and troubleshooting for mobile hardware and software issues, ensuring minimal downtime for end-users.
- Develop and implement mobile device security policies and best practices to protect sensitive company data.
- Conduct regular audits of mobile device inventory and usage to ensure compliance and optimize resource allocation.
- Evaluate new mobile technologies, applications, and accessories, recommending solutions that enhance productivity and security.
- Create and maintain comprehensive documentation for mobile device procedures, configurations, and troubleshooting guides.
- Collaborate with other IT teams to integrate mobile solutions with existing enterprise systems and infrastructure.
- Educate and train end-users on mobile device functionality, security protocols, and corporate policies.
- Stay current with industry trends, security vulnerabilities, and new features in mobile operating systems and MDM solutions.
Required Skills
- Proficiency in iOS and Android operating systems
- Experience with MDM/EMM solutions (e.g., Microsoft Intune, VMware Workspace ONE, Jamf Pro)
- Strong understanding of mobile security principles and best practices
- Excellent troubleshooting and problem-solving abilities
- Familiarity with network protocols (Wi-Fi, VPN) and mobile connectivity
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Apple Certified Support Professional, Android Enterprise Associate)
- Experience with scripting or automation tools for mobile device management
- Knowledge of enterprise application deployment and management
- Previous experience in an IT support role with a focus on mobile devices
- Familiarity with identity management solutions (e.g., Azure AD) in conjunction with MDM
Perks & Benefits
- Competitive salary and comprehensive benefits package
- Opportunities for professional development and continuous learning
- Flexible work environment with a focus on work-life balance
- Access to cutting-edge mobile technologies and tools
- Collaborative and supportive team culture
- Paid time off and company holidays
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Convenient location in Parkwoods, Toronto with accessible transit options
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume and cover letter clearly outline your relevant experience and qualifications for this role. We look forward to reviewing your application!
